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Once the Click Home Express has confirmed the refund to be processed, it will be processed to your account within 3 - 5 business days.Ĭlick Home Express is required to refund the order back via the same payment method which was used at time of purchase (VISA/Mastercard/AMEX, PayPal, Zip Pay, Openpay, Afterpay, LatitudePay, Klarna). are not unopened in their original packaging). bulk purchases (including by pallet or pick up) or.Toilet seats, if packaging has been opened (for health reasons).Unfortunately we cannot offer a change of mind refund or exchange on the following items: All returned goods must be unused, in original packaging and in saleable condition. You believe the item to be unsuitable for your needsĬhange of mind returns are given at the sole discretion of Click Home Express and a 20% restocking fee may be applied.You chose the wrong colour/size/product.Change Of Mind PolicyĪ change of mind may include, but is not limited to, purchases where: Once you have submitted your enquiry, we will be able to review and help us provide you with a resolution. Provide any further comments to describe the damage/fault that will assist in achieving a speedy resolution.Attach clear photos or provide a short video to display the damage/fault.

Contact us as soon as possible by submitting a tick via the Click Home Express home page under the heading “Customer Feedback Form”.To assist with resolving these little hiccups we ask that you: Via email & chat means that we can work towards a speedy solution. Purchasing through Click Home Express means that we endeavour to achieve a favourable outcome and being available over the phone, Sometimes things don’t go to plan and we are very sorry that your order has arrived damaged or is faulty. Our customer service team will be able to advise you whether a refund,Įxchange, repair or replacement is available, and may record your proof of identification when processing a return without proof of purchase. We recommend you retain your order confirmation email, as we may require proof that you purchased the product from us. The product does not match its sample or description.The product is not fit for its intended purpose or.The product is faulty or is not of acceptable quality or.We will accept product returns and provide you with a replacement, refund or repair where: You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

You're entitled to a replacement or refund for a major failure. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.